Impact de la Politique-cadre en matière de télétravail sur les perceptions des employés et des cadres au sein de la fonction publique québécoise
As part of this research project, an exclusive questionnaire was administered between April 13 and 30, 2024, to 71,420 employees of the Quebec public service, gathering their perceptions of the impacts and effects of telework. With a response rate exceeding 50%, the study provides an in-depth analysis of general telework trends and significant disparities based on sociodemographic and professional characteristics.
The results reveal that telework is generally perceived positively, particularly regarding productivity, work quality, and work-life balance. A majority of respondents (62%) believe they are more efficient when teleworking compared to working at the office, while 35% consider their performance equivalent in both settings. Among managers (n = 2,690), however, perceptions are more nuanced: 58% view their teams’ efficiency as equivalent in telework and office contexts, while 27% judge it to be better in telework. On average, managers find it slightly easier to evaluate their employees' performance when they are in the office.
The current hybrid model evokes varied expectations. Nearly 63% of employees would prefer increasing telework days to four or five per week, while managers generally favor a balance of three telework days per week (30.2%), followed by models with two days (24.5%) or four days (17.6%).Key advantages cited by participants include the elimination of commuting (64%) and a quieter environment (65%). However, challenges persist, such as social isolation (44%) and a perceived loss of team cohesion (37%).
The analysis also highlights notable disparities based on gender, age, and professional status, emphasizing the importance of tailoring organizational practices to meet diverse employee needs and optimize telework efficiency.
