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Les incidences de l’intelligence artificielle sur la gestion des compétences dans le secteur des services financiers

The rise of artificial intelligence (AI) offers many opportunities to financial services institutions but also presents a number of challenges, both organizational and societal. On the one hand, AI dramatically changes the skills management within these companies. On the other hand, AI has the potential to affect in a major way employment needs and prospects in the financial services sector, and therefore challenges governments and higher education institutions current practices. In this text, we provide an overview of recent writings on these issues, all interspersed with concrete illustrations. The objective is to present a portrait of the situation to date and to identify lines of thought or action for financial services institutions, educational institutions and governments as well as to propose some research avenues.

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